Service Engineer

Bengaluru
3 - 5 years of experience
Job Description
OS Administration


a. Identify errors and isolate the issue (to specific failed unit / service)


b. Perform start up and shut down services by following SOP


c. Isolate issues related user account


d. perform log analysis


Hardware & Networking


a. Check NW performance by logging into task manager / command line


b. Check NIC teaming / pairing status


c. capture network traces


Messaging Application - Server


a. Install patches


b. Troubleshoot issues such as mailflow, NDR, tracking


c. Use executables to generate reports


Office 365


a. Manage users account


b. Convert NSF to PST as per SOP


c. Check Office 365 service health


d. Create incident tickets with Microsoft


e. Check quarantined emails


f. Validate the severity, in discussion with seniors


Backup & Recovery


Troubleshoot if the backup / restore of application database fails under supervision / guidance


Endpoint Security


Basic troubleshooting, issues caused due to endpoint secutity Technical Skills


a. OS Administration (F)


b. Hardware & Networks (F)


c. Messaging Application - Server (F)


d. Messaging Application - Client (F)


e. Skype for Business (A)


f. Office 365 (A)


g. Backup & recovery (F)


h. Active Directory User Administration and Management (A)


i. Endpoint Security (F)


j. Mobility Servers (F)


k. Collaboration Tools (A)


Behavioural Skills


a. Email Communication, Presentation, Public Speaking (F)


b. Strategic Thinking, Transactions Processing, Planning (A)


c. Analytical Thinking, Scientific Temperament (A)


d. Interpersonal Skills (F), Nurturing Relationships (A)


e. Customer Service Orientation, Business Appreciation (F)
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.