Hardware & Network
a. Understand issues from user perspective and reach out to appropriate resolver groups
b. Decode the error /alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques.
a. Carry out Standard Configuration on Switch according to the template.
b. Carry out VLAN Mapping to IP Address using SVI, Vlan Interfaces, Port mapping, Port security, Perform Port Aggregation & Link Configuration: Access / Trunk.
a. Troubleshoot Routing issues(EIGRP/OSPF), Over-Utilization, Reachability, VPN connectivity.
b. Apply standard SOP based Configurations on routers. (AAA, TACACS, Radius, Banner Standard access-list, GRE, VPN Configurations)
a. Troubleshoot WAP isolation issues, authentication issues & Validate with CAP WAP messages.
b. Carry out configuration such as group Creation, access-control and documented Changes
Network Management Tools
a. Troubleshoot MACD failures.
b. Monitor and report capacity breach status (such as license).
c. Monitor health status as defined in SOP Technical Skills
* Network Components & Devices (F)
* Switches, Soft Switches, Multi-layer Switches (F)
* Routers, Bridge Routers (F)
* Wireless Access Points (WAPs), Wireless Network Interface Controller (F)
* PBX (F)
* Email Communication, Presentation, Public Speaking (F)
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