Sr. Lead - Ops Excellence
8 - 11 years of experience
be able to
- understand the concepts of Six Sigma
- execute project under the mentorship of a Black Belt
Should be able to
- derive inference as per data analysis and provide suggestions for
- conceptualize and deliver adhoc report requirement as per business
- recommend and drive automation opportunities for reporting
Can mobilize the team for small level changes in terms of policies,
process, goals etc
Prepares team members for higher roles by training, mentoring and coaching.
Makes timely decisions after taking a fair and balanced view of the options
available. Leads by example and is able to recognize and reward team.
Influences and Empowers team members & provides opportunities for team to
excel. Collaborates across teams and is able to effectively present, and
influence peers/ other teams, customers in an effective manner
Delivers information effectively in a variety of formats including email,
analytical reports, and decision documents. Understand the views of others.
Can communicate assertively and give bad news
Establishes priorities that address the details and timelines needed to
achieve the intended results;Is flexible and utilizes resources. communicates
bad news, surprises early.
Able to identify critical path and plan for meeting the same
Understands customer needs and displays commitment towards meeting them.
Demonstrates customer focus by seeking out, understanding, and responding to
the needs of both internal and external customers. Has sound understanding of
the customer''''''''s business and can communicate suggestions to the customer.
Understands business impact of process to customer. Responds to customers''''''''
needs, questions and concerns in an accurate, effective, and timely manner.
Effectively and professionally works with upset customers, solving their
Manages project plans to ensure the timely delivery of outcome; Shows
persistence in overcoming obstacles; Sets daily, weekly, monthly, quarterly
and annual goals, creating specific plans to meet them; Evaluates positive
and negative alternatives within time and resource constraints;
Interacts with team members; Responds in a timely manner and cooperates
with other members to achieve the workgroup''''''''s goals;. Assists team members in
activities when necessary. Demonstrates collaboration by sharing necessary
information. Recognizes the achievements of others in the team
Planning & Organizing
Customer & Business orientation
Result orientation & accountability
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.