1. Hardware & Software Management
a. Issue gathering from customers.
b. Reporting & follow up with vendors/ISP/carrier for queue reduction.
c. L1 troubleshooting for hardware, software and network systems issues & take judgement for appropriate escalation.
d. Report Generation to track assets, backup activities, software & hardware installations. Shift handover report for existing tickets.
e. Install & configure OS, Outlook based on SOP and fix physical connectivity issues of LAN & peripherals.
2. Endpoint Security: Updation of antivirus & monitoring anti-virus patches.
3. Client Applications: Support installation of different types of client applications. Technical Skills:
a. Network Components, Devices (A)
b. MS Exchange Server (A)
c. Storage & Backup Administration (A)
d. Endpoint Security (A)
a. Email Communication, Presentation, Public Speaking(A)
b. Interpersonal Skills (A)
c. Customer Service Orientation, Business Appreciation (A)
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.