Sr. Director - Operations

Gurugram
15 - 25 years of experience
Job Description

Job Description:

1. Achievement of the Unit / account margin goals for the years

2. Achievement of the margin goals through various optimization initiatives for the account

3. Monthly Accounts profitability Reports published by finance

4. Formal documented succession plan for the critical roles in the program

5. Talent management and Improvement 

6. Achievement of SLAs / KPIs for programs - All green status - Zero defect delivery

7. Achievement of formal published G&O for the program as agreed and tracked through customer governance

8. Any misses to have a formal RCA based fix or a formal SIP initiative associated

9. Productivity and Service Excellence: Devise & implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / benefits

10. Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline

11. Ensure tracking of productivity in a systematic manner and take measure to improve productivity

12. Formal internal reviews for published plans vs actuals 

13. Ensure account maintains 100% compliance to service & security management processes defined

14. 100% adherence & implementation to QMS processes defined by organization in accounts.

15. Zero Major NC in Internal and External Audi

16. Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable.

17. Value based delivery:
1. Identify and execute initiatives classified as Value for customer

2. Demonstrate to customer on the Value delivered to customer through these initiatives

3.Ensure documentation of the projects and share the same with SEPG team

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.