Microland
 
   Home Site Map Contact Us   Search
  About Us  |  The Microland Difference  |  Resource Center  |  Press Room  |  Careers  
Infrastructure Management Services | Professional Services | Technical Support Services  




 
 Client Speak
This is to place on record the expertise and experience put in by the Microland team in addressing the following technology concerns of our site viz., site security, site availability, site performance and scalability.
– A Leading Auction site
 
Accolades & Achievements
Microland awarded with Infrastructure Excellence Award by Microsoft for its exceptional performance for the year for the year 2006-‘07

Enabling 24x7 corporate communication through Email Messaging Management Services

Enterprise communication and connectivity is critical for today’s global businesses. As our experience goes, E-mail applications are moving up in the criticality chain and are being classified as ‘mission critical’ applications. Microland’s e-mail messaging management helps you get the most out of your e-mails and unified communications. With a 24x7 mobile and on-demand workforce, demands on messaging and collaborative services are unprecedented. Microland perfectly understands an enterprise's needs and provides state-of-the-art e-mail management services to ensure smooth functioning of your messaging and collaboration infrastructure.

Messaging operations are subscription-based remote services for monitoring and managing the availability, the health, and the performance of your end-to-end messaging environment, 24x7. Critical parameters and services of the messaging environment are monitored and managed, to ensure that the entire unified communications infrastructure is available round the clock. We have a strong expertise in e-mail management (messaging) of 400,000 users and of large enterprise e-mail management systems, which spread across 30 datacenters and 12 time zones globally.

Messaging (E-mail management) Services

  • Messaging Monitoring & Management
    • Monitoring messaging applications
    • Managing day-to-day messaging solutions
  • Enterprise Messaging Services
    • Mailbox-base services - Subscription-based
    • End-to-end enterprise messaging outsourcing
      • Server infrastructure

Messaging Infrastructure Management

  • Proactive monitoring and administration
  • Site replication and mail optimization
  • Server and domain consolidations
  • Diagnostic (proactive and reactive)
  • Performance and trend reports
  • Vendor management
  • Incident management
  • Problem management
  • Change management
  • Configuration management
  • Ongoing support and training
  • E-mail traffic optimization and control

Benefits from Microland’s Messaging(E-mail Management) services:

  • Improved availability and performance
  • Improved service levels
  • Predictable messaging management costs
  • Streamlined enterprise wide communication
  • Improved employee productivity and collaboration

Messaging & Collaboration Services

Message Application Management
• Availability
• Performance Management
• Capacity Management
• Patch Management
Mail Box Management
Move, Add
• Modify, Remove
• Folder Management
• Distribution List
Mail Delivery Management
SMTP Relay
• Mail Flow
• Mailing System Interface
Anti Virus Support
AV Service Provider   Coordination
• Pattern File Management
• Virus Break Out   Management
• Patch Management
Anti Spam Management
• Application/Device   Management
• Blocking of Spam
• Content Filtering
Mobility
Mobile Application Support
• Support to Mobile Users
• Change Management
• Patch Management
3rd Party Vendor Management
Coordination for   Incident/Change Tickets
• Monitoring 3rd Party
  Supplier Service/   Performance
Back up/Storage Operations
Backup Management
• Change Management
• Data Recovery
• Capacity Management
• Performance Management

Incident Management

Problem Management

Change Management

Configuration Management

Service Level Management

Vendor and 3rd Party Supplier Coordination

Microsoft Exchange 2000.2003,2007/Lotus Notes
E-mail us for more information
Microland Service Differentiators  
How may we help you?
 Contact Us
 Request for Services
 E-mail Alerts
   Case Study
Managing one of the world’s largest Private Messaging System
   White Paper

ITIL V3- Evolution and trends

   Alliances
     
 
Print this Page
  Email this Page
  Privacy Policy  |  Terms of Use |  Copyright © 1989 - 2008 Microland Limited