Reliable, guaranteed infrastructure management services

IT infrastructure is a key component in the strategies of enterprises today. Enterprises such as yours are looking at Remote IT Infrastructure Management Services (RIMS) to provide a competitive advantage. A robust IT infrastructure enables efficient delivery of services and improves overall business performance. Microland can help design, build and run/manage your IT infrastructure in a flexible manner that allows for better integration with the existing processes and resources.

We help achieve the highest levels of business transformation by enabling companies to get the most from their IT infrastructure. We address virtually every aspect of the IT discipline with one of the industry’s broadest suite of service offerings. Whatever your IT infrastructure challenges be, Microland’s Remote IT Infrastructure Management Services (RIMS) work as a transformation partner to keep your infrastructure up and running

Our Remote IT Infrastructure Management Service (RIMS) offerings are focused on reducing operational costs and maximizing the availability and performance of your IT infrastructure. Microland has gained tremendous experience, process expertise and operations maturity of delivering Remote IT Infrastructure Management, outsourcing services to Fortune 500 and Global 1000 customers across the globe. We engage with you on an outcome-based and off-take based SLA driven services approach.

Being a specialist Remote Infrastructure Management Services (RIMS) company with over 2300 people, we offer a range of services through flexible engagement models. We approach IT Infrastructure Management as a life-cycle service that encompasses four phases viz. Design, Deploy, Manage and Review. Our delivery model (Model for Operational Excellence & Continual Improvement) is designed to address the needs of clients across various geographies and time-zones encompassing onshore, nearshore & offshore engagement models.

The Design, Deploy and Review phases are delivered through our Technology Consulting and Process Consulting teams in project mode.

With ITIL methodology as the core backbone, Remote IT Infrastructure Management Services (RIMS) are delivered on a 24x7 basis from our world-class ISO / IEC 20000-1 & ISO 27001 certified ‘Shared Services Operations Management Center ‘(SOC) and dedicated ‘Operations Management Centers’ (OMCs) located strategically across the globe. Our services include Monitoring Services and Managed Services.

Our services for Enterprises include

• Data Center Services
• Messaging & Collaboration Services
• Network Services
• Security Services
• End-user Services
  

Our services enable clients to manage all elements of their IT Infrastructure through clearly defined service levels and deliverables. We have provided services to over 200 clients across the globe, consisting of Fortune 500 companies and Global 1000 Enterprises. We manage one of the largest private networks and largest private MS Exchanges implementations in the world. Microland ensures client satisfaction with efficient service delivery methodologies and continuous improvement in the quality of service.