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Service Differentiators |
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Microland Experience
- Pioneers in offshore infrastructure outsourcing - over 18 years of experience in planning, building, managing and reviewing complex IT infrastructure for enterprise and SMB clients globally.
- Capability of a large Service Provider with the agility of a mid-sized company
- Experience across geographies - ability to adapt to local nuances- regulatory, cultural, language, process and other aspects
- Reduced risks and optimized value from IT management investments - including existing investments
- Strong emphasis on Relationship Management and Governance Model - all our large engagements have an average life of more than 5 years
- Experience in managing large, complex and widespread IT infrastructure across time zones
- Flexible engagement approach that leverages your existing investments in tools and processes, resulting in reduced risks and immediate benefits
- Lead Enterprise Service Provider for Microsoft Infrastructure Design & Implementations- over 100+ assignments
- Over a decade of system integration, IT infrastructure management experience
- Managing over 5500 total Network (router/switch/VPN) and security devices
- Proven track record - more than 10 years & 50,000 man-months of experience in security services
- In-house developed ITIL compliant helpdesk tool
- Secure, redundant connectivity between target devices and monitoring and management consoles
- World-class Remote Management Center (RMC) with sophisticated instrumentation and automation
- Alliances with industry leaders - Microsoft, Cisco, Dell, Symantec, HP, Check Point
- Microsoft's only Infrastructure Gold Partner in India, running a Microsoft Center of Excellence
- Experience of managing more than 5,00,000 desktops, 2,00,000 helpdesk calls per month and managing over 100 vendors
Process Excellence
- Process discipline through best practices such as ITIL, BS 15000 coupled with quality improvement methodologies like Six Sigma
- Predictable and consistent low cost structure through automation, usage of technology and tools
- Outcome based engagement approach governed by Business aligned SLAs - relevant metrics for performance measurement and productivity improvement
- Business aligned SLAs - relevant metrics for performance measurement and productivity improvement
- Standardized, best-in-class tools for systems monitoring and management-Secure, redundant connectivity between target devices and monitoring and management consoles
- Constant improvements in Services driven by a strong Six Sigma approach
- ITIL-based processes with BS15000-certified Shared Services Operations Management Center (SOC)
- Standardized, best-in-class tools for network monitoring & management
- Proven Engagement Governance Model to ensure the deliverables are aligned with agreed objectives at all times
- Sophisticated and real-time client portal, World-class service management tool
- Pioneers in security consulting and services
- Knowledge base of more than 10,000 vulnerabilities and their fixes
- Sophisticated Customer Interface portal, SecureSpaceTM, presents a single view to all the information related to SLA adherence, vulnerability management and customized reports
- In-house developed ITIL compliant helpdesk tool
Technical Resources
- Large pool of industry certified consultants with vast experience
- Extensive resource pool across various technologies such as Security, Networking, Database, Storage, Messaging, and Systems
- Technical personnel with in-depth domain expertise and certification in desktop hardware, operating systems, applications, storage and networking
- Technical personnel with in-depth domain expertise and certification in hardware, operating systems, storage and networking
- Expert skills including industry certified expert CISAs, CISSPs, ISO 17799/ BS 7799 lead auditors and CCSEs
- Best Quality of Consultants in the country - trained under the CoE model of Microsoft
- Over 800 technical specialists and engineers cross-skilled on multiple platforms, possessing technical expertise and industry certifications
- Handling over a million help desk calls per month for global technology vendors
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Microland's Model for Operational Excellence |
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