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Microland’s security consultants were able to help us to develop and integrate our ISP network security architecture. Their security policy development framework is excellent and gives us a secure environment.
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Microland is named one of the Top 10 Best Performing Infrastructure Services Providers
      - Global Services 100 for 2007
You are here – Home | The Microland Difference | Model for Operational Excellence

Model for Operational Excellence

Microland's service delivery is built around the core blocks of automation, multi-skilled process-oriented resources, process and quality, customer facing processes and elements and sophisticated service delivery architecture.

Model for Operational Excellence
Process and Quality
  • ISO / IEC 20000-1 Certified SOC
  • Six Sigma Methodologies for Continuous Improvement Plan
  • ITIL based Service Delivery Framework
  • Robust Knowledge Management Process
 Customer Relationship Management
  • Proven Transition and Roll-Out Process
  • Voice of Customer
  • Disaster Recovery and Business Continuity Plan
  • Measurement Metrics for Service Levels Adherence

Service Delivery Architecture

  • Sophisticated Real-time Customer Portal
  • World-class Service Management Tool
  • Sophisticated and Standardized Monitoring, Alerting and Management Tools
  • Secure & Redundant Point-to-Point Connectivity

Strong Technical Resources

  • In-depth Domain Expertise and Certifications
  • Multi-Skilled & Process-Oriented Resources
  • Skill based Call Routing Process
  • Soft skill, Technical and Process Training
  • Simulated Lab Environment Training

This model helps us in delivering world-class services in an efficient and cost-effective manner by sustaining the robustness of each process.

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