Engagement Models

A pioneer of the Remote Infrastructure Management (RIM) model, Microland has helped clients experience the benefits of outsourcing infrastructure over the years. Our experience has enabled us fashion appropriate engagement models to suit individual needs of a client, addressing the entire infrastructure lifecycle of "Plan-Deploy-Manage-Review". Based on the requirement, the client can opt for an onsite, offshore or hybrid delivery model.

The services can be delivered onsite through deployment of expert resources and skillful program management. Microland has successfully provided onsite Facilities Management Services in India and the Middle East.

Remote services will be delivered from shared or dedicated offshore service centers 24X7 using standard tools and technologies.

Microland offers the flexibility of using a hybrid model, combining onsite and offshore models, allowing clients to leverage the best of the two models.

Microland has six service delivery centers in Bangalore, India to provide remote services:

• Our Shared Services Operations Management Center is ISO 20000-1 certified (ITIL certification)
• A Dedicated Operations Management Center for delivering offshore global messaging management services to a Fortune 100 company
• A Dedicated Operations Management Center for delivering offshore global network management services to a Fortune 100 company
• A Dedicated Operations Management Center for delivering offshore IMS for a UK based service provider and its clients
• A Technical Support Services Center for delivering offshore Technical Support Services