Microland Digital Warriors

Microland Digital Warriors | 55 © MICROLAND LIMITED 2020. Internal Circulation Only 54 Makingmeaningful digital that impacts lives A sudden call from the account manager checking if we can create a form to help the Ealing council in the UK reach out and help vulnerable citizens, as the COIVID-19 pandemic spread, is how it started. And like all crisis, the response time was zilch. With the fear of the next impending lockdown, there was no time to lose. He spent the next 48 hours probing the council staff in interviews and asking for documentation, cramming it all to create a solution and a demo in three days. After a series of UATs in the next couple of weeks, the system had evolved significantly from the initial ask and was ready. The form that Sandeep created on Microsoft Dynamics became a standalone solution. From someone who has been a Dynamics guy since 2009, it was a walk in the park. Designed to connect with vulnerable citizens (defined as seniors, handicapped and unemployed) the form would dynamically change based on every input from the user, making it user friendly and seamless. It was a pro-bono engagement that Sandeep happily took to make a meaningful impact with a long-standing client. If it weren’t for the application that Sandeep created, the council would have to continue to deal with growing manual work and possible errors that would end up with the council unable to deliver the right services to the right people. To add to the success, Sandeep also built a robust search and query capabilities that contributed to a superior user experience. Whilst Microsoft was working on the Dynamics implementation, Sandeep was a wild card entry that the client felt was one-up. Sandeep’s responsiveness to the ask encouraged the council to hand over the project to Microland with one overwhelming comment: “What Microsoft had taken months, you did in days.” The one-man army that Sandeep was, he was accountable for and had to cross navigate a range of Microsoft technologies that he had varying levels of expertise in: Azure Service Bus, Azure B2C, Azure Resource Groups, Active Directory and portals all became his enablers. In addition to being a single touch point of technical leadership, Sandeep saw this as an opportunity to work with non-technical people and add real value. For someone with a personal interest in Iridology, an alternative medicine technique, and mindfulness, the poise with which Sandeep navigated this unique challenge speaks volumes about the person within him. Another true Digital Warrior! Sandeep Damodaran This Digital Warrior architected a transformational solution for the London Borough of Ealing in just a span of two weeks that enhanced its ability to respond and react to the COVID 19 situation. The CRM solution was executed in record time that helped the council worker provide for the needs of the citizenry, especially the elderly.”