12:00 PM, Mar 10, 2020
Hyatt Regency Olaya, Riyadh, Saudi Arabia

The NextGen Workplace: Beyond IT Support to Productivity Enhancer

Organizations often find that meeting SLAs in IT doesn’t seem to translate into a great experience for their end users. The ‘watermelon phenomenon’ of ‘green’ metrics on the outside masking an inner ‘red’ user experience strikes many an IT department. How do you bridge this gap? How do you find a way to effectively measure the difference your IT is making for your end users?

Join your industry peers in the discussion on how to take your IT from service driven metrics, to an experience driven one in the banking sector, elevating your employees’ collaboration and productivity in the process.

Traditional measurements focus on metrics around network uptime, application availability and IT ticket resolution.   

In today’s digital era, this does not cut it, as employees are looking for a maximized employee experience, designed for the individual. To get the best out of your business users, a positive workplace experience is vital. IT metrics have moved on to business metrics, with data-driven decisions taken for positive business impact.

As illustration, the primary metric related to applications have shifted from availability to application performance in terms of responsiveness and adoption.

To learn more about how to help your organization make this shift to unlock the best out of your workplace, don’t miss the discussion with industry expert Raj Kumar Thakur, AVP - Digital Workplace Services, Microland!

Looking forward to seeing you there!

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Expert Profiles
Raj Kumar Thakur
Raj Kumar Thakur
AVP - Digital Workplace Services, Microland