Sr. Director - Operations
12 - 20 years of experience
Achievement of the Unit / account margin goals for the year
2. Achievement of the margin goals through various optimization initiatives
for the account
3. Monthly Accounts profitability Reports published by finance
4. Revenue Goals:
5. Achievement of the Unit / account revenue goals for the year"
6. Formal documented succession plan for the critical roles in the
7. Talent management and Improvement
8. Succession plan - formal documented plan for all critical roles /
9. WMG, HR & L&D Dashboard"
10. "- Achievement of SLAs / KPIs for programs - All green status -
Zero defect delivery
11. Achievement of formal published G&O for the program as agreed and
tracked through customer governance
12. Any misses to have a formal RCA based fix or a formal SIP initiative
13. Productivity and Service Excellence:
14. Devise & implement continuous improvement initiatives aimed at
achieving key objectives - published and documented for outcome /
15. Left shift resulting in positive movement on CPP / RPP and pyramid mix
as against the annual baseline
16. Ensure tracking of productivity in a systematic manner and take measure
to improve productivity
17. Formal internal reviews for published plans vs actuals
18. QMS / IMS Goals:
19. Ensure account maintains 100% compliance to service & security
management processes defined.
20. 100% adherence & implementation to QMS processes defined by
organization in accounts.
21. Zero Major NC in Internal and External Audit
22. Share at-least one Best practices within account to SEPG team for
taking it across the organization as applicable.
23. Value based delivery:
24. Identify and execute initiatives classified as Value for customer
25. Demonstrate to customer on the Value delivered to customer through
26. Ensure documentation of the projects and share the same with SEPG team
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.