Assoc. Director-Customer Exp

Bengaluru
12 - 20 years of experience
Job Description
1. Handle Customer Practice/ Presentation as well as their hospitality
2. Define the roadmap to differentiate on customers and their experiences
3. Be the custodian of the NPS & Quality metric
4. Work with various stake-holders like practice owners, operations and sales to drive experience improvements
5. Spearhead operational expenditure for Customer experience (manpower, hospitality, Gifts, etc) with maximum optimization of resources available.
Senior professional with deep empathy for customer experience - Solid customer segment understanding, along with relevant levers for each segment - Ability to bring the outside in perspective to customer experience - Team player / leader. This position plays a pivotal role in understanding the consumer needs, data, and business priorities to diagnose and drive meaningful action.
Quality first attitude

Skills:
Strong tech. / Ops background, 14+ years of experience in Operations/ project management
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.