Sr. Lead - Ops Excellence

Hyderabad
7 - 9 years of experience
Job Description
Should be able to
1. understand the concepts of Six Sigma
2. execute project under the mentorship of a Black Belt

Should be able to
1. derive inference as per data analysis and provide suggestions for performance improvements
2. conceptualize and deliver adhoc report requirement as per business needs
3. recommend and drive automation opportunities for reporting

Behavioural
Description
Mobilize the team for small level changes in terms of policies, process, goals etc
Prepare team members for higher roles by training, mentoring and coaching. Make timely decisions after taking a fair and balanced view of the options available. Lead by example and is able to recognize and reward team. Influence and Empower team members & provide opportunities for team to excel. Collaborate across teams and be able to effectively present, and influence peers/ other teams, customers in an effective manner
Deliver information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others. Can communicate assertively and give bad news
Establish priorities that address the details and timelines needed to achieve the intended results; be flexible and utilizes resources. communicate bad news, surprises early.
Identify critical path and plan for meeting the same
Understand customer needs and displays commitment towards meeting them. Demonstrate customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Have sound understanding of the customer''s business and can communicate suggestions to the customer. Understand business impact of process to customer. Respond to customers'' needs, questions and concerns in an accurate, effective, and timely manner. Effectively and professionally work with upset customers, solving their problems
Manage project plans to ensure the timely delivery of outcome; Show persistence in overcoming obstacles; Set daily, weekly, monthly, quarterly and annual goals, creating specific plans to meet them; Evaluate positive and negative alternatives within time and resource constraints;
Interact with team members; Responds in a timely manner and cooperates with other members to achieve the workgroup''s goals;. Assists team members in activities when necessary. Demonstrate collaboration by sharing necessary information. Recognize the achievements of others in the team
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.