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CLIENT SPEAK |
Microland consistently goes beyond it’s responsibility and my expectations. We have had pretty impressive statistics for the last 18 months with over 85% first call resolutions and less than 6% escalation to L2 TSE team. We have not lost even one customer due to language issues or technical inability. If I would have to set-up another outsourced operation, Microland will absolutely be my first go-to choice for a partner.
Director
Global Support and Services
Leading Storage Solutions Provider |
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ACCOLADES & ACHIEVEMENTS |
Gartner Rates Microland as Promising
In its analyst report, released in 2008, on the market scope for Remote Monitoring, Gartner rates Microland as a 'promising' company in the RIMS space. |
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Home > Services >  > Tech Support |
TECH SUPPORT |
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Microland's Technical Support Services are designed to address the ever growing needs of technology companies to provide reliable pre-sales and post-sales technical support to their end consumers and enterprise customers. With pure-play focus on technology support, Microland specializes in storage, networking technology, PC's and peripherals, mobility, system / application software and security solutions support.
Microland’s 24/7 Technical Support offerings combine the best of BPO practices and complex infrastructure technology domain expertise to deliver strategic, personalized and superior services that will help increase customers' support experience through higher resolution rates at optimized costs.
| Microland’s Microland's Technical Support value enhancement framework |
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| Microland’s Technical Support Services |
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| Need more information? Write to Us |
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