Email is a strong business enabler and has become a mission critical enterprise application that demands 100% availability. However consistent email growth continues to impact messaging design, infrastructure & operations. This coupled with regulatory, compliance and security issues affects data retention and discovery needs.
A typical messaging management infrastructure is a multi product environment and in some cases involves hybrid models where some email components are in the cloud while core setup stays in the premise. Such heterogeneous setups need specialized skills to manage and ensure continuous uptime.
Microland’s Messaging Management Services helps organizations ensure that work effectiveness continues grow despite increasing growth in email volumes through a standardized global messaging operation service with zero data and productivity loss.
Microland Messaging Management service follows a full ecosystem management based approach that allows end-to-end ownership of operations management of the messaging landscape. This coupled with mature 3rdparty vendor management processes, technology & knowledge frameworks and SLA based operations ensures 100% availability of your email infrastructure coupled with continuous process improvements.
Ecosystem Approach. Strong Process Maturity.
Value Delivered
- Experience of managing 650,000+ mailboxes
- 1000+ person years of messaging management experience
- Over 100+ FMEA based knowledge objects readily available to kick start a stable messaging management engagement
- Six Sigma and automation based Intellectual property for continuous service improvements
- Strong alliances with technology principals
- A mature end to end service model for messaging SLA management including 3rd party coordination
|
