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CLIENT SPEAK |
"Leveraging Microland in one of the most strategic Infrastructure Projects at CMPi was the best decision. Microland's flexible and committed approach allowed us to implement the project in record time. We are particularly impressed by the quality of Microland's professionals and their customer orientation."
Steve Johnston
Systems & Solutions Manager
CMP Information |
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ACCOLADES & ACHIEVEMENTS |
Ranked Amongst Top 10 Remote Infrastructure Management Services Vendors
Microland is ranked at the 8th position among Top 20 Remote Infrastructure Management Services Vendors in the Black Book of Outsourcing for 2008.Microland has also been ranked in the second place for its data center management capabilities. |
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Home > Services >  > Infrastructure Management > Managed Communications |
MANAGED COMMUNICATIONS |
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Effective communications management implies continuous connectivity within the enterprise as well as with customers, partners and suppliers. CIOs and CTOs of organizations using enterprise wide telephony networks face a variety of challenges while dealing with the integration of voice-based resources with other infrastructure.
Microland's Managed Communication Services are designed to improve end-user productivity and help better utilize voice-based resources. Microland uses best practices and methodologies to design and manage each organization's multi-vendor, multi-technology voice networks. Our services help standardize processes and the 24x7 management of communication services help ensure maximum uptime for critical voice and business applications, reducing network outages hence lowering MTTR significantly. Microland has strategic partnerships with global systems integrators and vendors such as CISCO, Avaya and Microsoft.
Data and voice networks are converging to improve communication within organizations. Unified communications is expected to transform businesses in the same way the Internet had changed the business landscape in the previous decade.
| Microland’s Managed Communications Services |
Communication enterprise telephony
Contact center
Unified messaging services
VoIP provisioning
Conferencing & Collaboration
IP infrastructure
Microland currently manages more than 9000 unified communication devices cutting across leading product vendors including Cisco, Avaya, Microsoft and Nortel.
Our voice services cover both onsite and remote Managed Voice services. Our Managed Communication Services also cover consulting for design and deployment of Microsoft Unified Communications Solutions, as well as Cisco and Avaya IPT infrastructure. Microland has personnel who are certified in Avaya ACA, Cisco CCVP, Nortel NCSS and NCTS and Microsoft OCS.
Product expertise for Managed Communication Services covers
- Analog, digital and IP phone setup,
- Avaya and Cisco Call managers,
- CMS and Call Center ELITE,
- Symposium ACD, Contact Center 6
- Voice Recording – Nice logger and Variant logger
- Avaya Intuity and Octel Voicemail,
- Meridian Mail, Nortel Meridian 81c, 61c and 11c
- Nortel MUX – Passport 7450
- Microsoft LCS 2005 and OCS 2007
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One of the main focuses of unified communications is to reduce communication latency. Our Managed Communication Services ensure that you get the best out of your data and voice networks with timely support. Microland provides L1, L2 and L3 unified communications support for enterprise and call centre customers who want to outsource part of their work like change management, incident management for cost efficiency and improved SLA. Microland also offers advanced monitoring tools to manage the IP telephony infrastructure setup to ensure that customers do not have to invest heavily in tools and IPT expertise.
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