• 
  • Collaboration
  • Mobility
  • Virtualization
  • Cloud Computing
• 
  • Infrastructure Management
    • Server Management
    • Database Management
    • Managed Backup Services
    • Storage Management
    • Archival Management
    • Network Management
    • Managed Communications
    • Security Device Management
    • Managed Messaging
    • Enterprise Service Desk
    • Desktop Management
  • IT Modernization Services
    • Network Optimization
    • Messaging Migration
    • Windows Migration
  • Process Maturity Services
    • Offshore Readiness Consulting
    • ITSM Consulting
  • Assurance and Compliance
    • Governance
    • Risk
    • Compliance
    • Technology
  • Tech Support
    • Enterprise Technical Support
    • Consumer Technical Support

“Our long standing relationship with Microland is a testimonial to the strong support and flexibility they have always shown.”

Chief Technology Officer
A Fortune 10 Company

ACCOLADES & ACHIEVEMENTS

Forrester Recognizes Microland as a Specialist

“Examples of firms that provide specialization around a line of service or technology include Microland (Infrastructure Management)…..
These firms, in order to deliver incremental value, build specialist domain capability by hiring experts, develop proprietary tools and methodologies to improve efficiency, and create reusable software components to assist rapid solution deployment.”

Why Do You Need Tier Two Providers? (And Do You Need Them?), Forrester Research, Inc., September 8, 2009.

INNOVATION

Innovation and smart thinking is not an option anymore for service providers to stay ahead of competition and to consistently deliver superior business value to customers.

The IT outsourcing industry is going through a transformation by itself, as customers are no longer happy with the labor arbitrage based value proposition that offshore service providers have traditionally offered. Customers expect service providers play a strategic role by focusing on business outcomes rather than on input efforts. Customers demand newer business and pricing models that will make their IT operations world class through technology transformation, process innovation, and achieving higher performance benchmarks, while continuously reducing costs.

Microland has institutionalized smart thinking and Innovation through a guiding philosophy called SmartCenter a distinct value creation framework that incorporates learning's from 20 years of service excellence.

SmartCenter is the smart confluence of three fundamental principles - Analytics, Automation and Assurance – which cut across all of Microland’s services, and manifest itself in everything we do.

Analytics - Best in class frameworks ensure predictability, lean IT methodology reduces cycle time, FMEA framework drives knowledge management for consistent and speedy problem reduction, reliability and lower risk.

Automation - Service automation proactively reduces problems through skill based routing and automated trouble shooting for lowered costs. Microland has created IP in automation tools that drive agility and increase value.

Assurance - Online reports and dashboard tracking performance metrics for committed engagement against SLAs, providing responsiveness to your needs thereby delivering ease of business.

Service Automation Platform – Innovation @ Work Know more

INFORMATION LIBRARY

1. Driving value through SmartCenter - Global Network Management for a Fortune 10 company.
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