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CLIENT SPEAK |
Microland consistently goes beyond it's responsibility and my expectations. We have had pretty impressive statistics for the last 18 months with over 85% first call resolutions and less than 6% escalation to L2 TSE team. We have not lost even one customer due to language issues or technical inability. If I would have to set-up another outsourced operation, Microland will absolutely be my first go-to choice for a partner.
Director
Global Support and Services
Leading Storage Solutions Provider |
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ACCOLADES & ACHIEVEMENTS |
Ranked Amongst Top 10 Best Performing Infrastructure Providers
Global Services 100 has rated Microland among the top 10 Best Performing Infrastructure Providers in 2009 for the third consecutive year starting 2007. |
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Home > Services >  > Tech Support > Enterprise Technical Support |
ENTERPRISE TECHNICAL SUPPORT |
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Dependable technical support can increase customer satisfaction, create positive headlines, increase brand equity and ultimately the business value for technology companies. At Microland, we complement your core competency in technology innovation by leveraging our core competency - providing dependable technical support for a global enterprise market.
- Sharad Heda, CEO, Microland GTS
In today's competitive business and technology-oriented environment, the need for dependable enterprise technical support is rising. Microland, with 20+ years of IT domain experience and expertise, is uniquely positioned to provide responsive, relevant and customized enterprise tech. support services. Microland's 24x7 enterprise technical support model ensures not just high customer satisfaction, first contact resolution and quick resolution timelines but also revenue maximization through customized pre-sales and post-sales remote technical advisory services and increased channel sales through customized enterprise technical support for your value added resellers and system integrators.
Microland's Enterprise Technical Support Services
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