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CLIENT SPEAK |
This is to place on record the good work done by the Microland team on the planning, deployment and the management of our B2B tire exchange.
A Leading B2B Online Player |
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ACCOLADES & ACHIEVEMENTS |
Gartner Rates Microland as Promising
In its analyst report, released in 2008, on the market scope for Remote Monitoring, Gartner rates Microland as a ‘promising’ company in the RIMS space. |
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Home > Services >  > Infrastructure Management > Enterprise Service Desk |
ENTERPRISE SERVICE DESK |
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Microland's Enterprise Service Desk helps you to realize a significant impact on your service desk productivity and end user efficiency. Through a proactive approach, we address not only escalating issues in service desk delivery, but also identify and prevent recurring issues thereby providing true value to you through reduction of average incidents/calls per device. Our extensive reporting helps improve understanding of issues and hence better service levels. With Microland taking care of your enterprise service desk, you are certain to experience the benefits of improved efficiency, 24x7 availability and greater control over your IT costs.
Microland's Enterprise Service Desk Offering
- Integrated service desk from Level 1 (Call logging) to Level 3 (System administration)
- Facilitating customer Change Request Management, Software License Management, Configuration Management, Availability Management
- Handling incidents, problems, and service requests
- In-house developed ITIL compliant service desk tool
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| Need more information? Write to Us |
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