In today's work world, the workforce is geographically dispersed and tends to use mobile devices such as laptops, smart phones, etc. on-the-go to communicate with clients, suppliers and people within the organization. Travel and budgets have been reduced and information overload is considered normal in any environment. Effective business collaboration that lets businesses, people and devices connect seamlessly across time and distance barriers has become an absolute must.
Microland's Collaboration Solution, a  offering, enables enterprises to improve the way employees, partners, customers and other stakeholders, both internal and external, will interact and perform. Microland provides an integrated environment to collaborate across messaging applications, voice and video conferencing applications that will integrate multiple communication channels (IP Telephony, Instant Messaging, Presence, Voice, Video, Web Conferencing, Voice mail, Telepresence and Mobile) and ensures seamless integration with business processes and applications.
Microland adopts a unique life-cycle based approach for Unified Communications wherein Microland engages in a strategic consulting engagement and draws up an enterprise Unified Communications roadmap, designs, implements and manages the Unified Communications solution. The roadmap begins with the simple migration of phones from traditional TDM based networks to IP telephony and goes right up to a unified messaging environment with Telepresence.
Microland's Partnership with Microsoft
As Microsoft © Gold Certified Partner - named the Microsoft Best IT Infrastructure Services Partner seven years in a row, Microland Limited has always been a preferred partner for delivering Microsoft solutions to clients. The Collaboration solutions covered under this partnership include:
| Microland’s Service Offerings
Strategize - Unified Communications Assessment
Our assessment services allow you to better understand the Unified Communications technology landscape and help evaluate the organization's collaboration maturity and recommend a road map for UC technology. Our assessment service maps broad business goals to investment in technology such as IP Telephony, Instant Messaging, etc. and make recommendations that would help enhance productivity and address current and future business challenges. Microland can also recommend appropriate conferencing solutions to meet the cost and business needs of any organization.
Design and Deployment
Microland offers the expertise to help design and deploy Unified Communications technology based on a unique framework to ensure seamless integration with existing technologies. Microland will test, and deploy UC solutions effectively and efficiently so as to maximize ROI on UC. Our phased approach and end user training workshops will ensure easy adoption of the new collaborative technology being deployed.
Manage - Managed UC Services
Microland's managed services for UC are designed to improve end-user productivity and help better utilize IT infrastructure. Our services help standardize processes and the 24x7 management of the entire UC environment and help ensure maximum availability. Microland provides L1, L2 and L3 unified communications support for enterprise customers who want to outsource part of their work like change management, incident management for cost efficiency and improved SLA.
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