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ARCHIVAL MANAGEMENT

 
Enterprise Vault: e-Discovery Accelerator and Archival Support Services

Over 90% of the corporate information created today is digital and up to 75% of the Intellectual Properties are in e-mail or instant messaging. Coupled with task of managing the exponential growth in unstructured content is the need for a swift information retrieval mechanism through traditional back up methods. Prohibitive costs, skill shortage and technology are some the major challenges that organizations face while implementing a robust round the clock archival support service mechanism.
 
Microland offers e-Discovery and Archival Support Service for Enterprise Vault customers through proactive monitoring 24 X 7, managing a healthy EV environment and search support for e-Discovery. Microland helps enterprises in implementing and managing Enterprise Vault archival environment and e-Discovery, delivered through remote operations.

The key features and benefits are:

  • 24x7 support of e-Discovery related searches
  • Predictable expenditure due to per unit pricing
  • Shared services model with an ability to quickly ramp up or ramp down based on business needs
  • Certified pool of qualified and best in class subject matter experts
  • Cost effective solutions as result of remote operations and a shared services model
  • SLA based service

  Archival Management Service Deliverables Include


Discovery Accelerator Support

  • Cases
  • Analytics rules
  • Roles & permissions
  • Managing searches
  • Importing & exporting data

Monitoring

  • Availability of archival including services
  • Searches
  • Availability of storage capacity
  • Archival backup completion
  • Index status
  • System hardware usage of archival servers (CPU, Memory, Local Disk)
  • Tasks for archiving success/failure
  • Archival event logs

Incident and Problem Management

  • Troubleshooting and remediation of all related issues
  • Root cause analysis and prevention of incident recurrence


Performance & Capacity Management

  • Archival storage forecasting
  • Performance tuning

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