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"Our relationship with Microland continues to grow at a rapid pace. Thanks to their strong service delivery capabilities, flexible approach and process expertise, we have been able to provide significant benefits to our customers."
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Gartner Rates Microland as Promising
In its analyst report, released in 2008, on the market scope for Remote Monitoring, Gartner rates Microland as a ‘promising’company in the RIMS space. |
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Home > Services > > Infrastructure Management > Archival Management |
ARCHIVAL MANAGEMENT |
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Enterprise Vault: e-Discovery Accelerator and Archival Support Services
Over 90% of the corporate information created today is digital and up to 75% of the Intellectual Properties are in e-mail or instant messaging. Coupled with task of managing the exponential growth in unstructured content is the need for a swift information retrieval mechanism through traditional back up methods. Prohibitive costs, skill shortage and technology are some the major challenges that organizations face while implementing a robust round the clock archival support service mechanism.
Microland offers e-Discovery and Archival Support Service for Enterprise Vault customers through proactive monitoring 24 X 7, managing a healthy EV environment and search support for e-Discovery. Microland helps enterprises in implementing and managing Enterprise Vault archival environment and e-Discovery, delivered through remote operations.
The key features and benefits are:
- 24x7 support of e-Discovery related searches
- Predictable expenditure due to per unit pricing
- Shared services model with an ability to quickly ramp up or ramp down based on business needs
- Certified pool of qualified and best in class subject matter experts
- Cost effective solutions as result of remote operations and a shared services model
- SLA based service
Archival Management Service Deliverables Include
Discovery Accelerator Support
- Cases
- Analytics rules
- Roles & permissions
- Managing searches
- Importing & exporting data
Monitoring
- Availability of archival including services
- Searches
- Availability of storage capacity
- Archival backup completion
- Index status
- System hardware usage of archival servers (CPU, Memory, Local Disk)
- Tasks for archiving success/failure
- Archival event logs
Incident and Problem Management
- Troubleshooting and remediation of all related issues
- Root cause analysis and prevention of incident recurrence
Performance & Capacity Management
- Archival storage forecasting
- Performance tuning
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