ITSM Strategy Design Services
Microland's ITSM strategy design services help you to build an effective ITSM strategy for better alignment of IT with business strategy and goals. Our ITSM consulting services will identify the gaps in the existing service management areas and provide a detailed roadmap for achieving excellence in service management.
Services Offered
Base ITIL assessment service
Service desk operations assessment
Service management capabilities assessment
ITIL V3 readiness assessment
ISO 20000 readiness assessment
Offshore readiness assessment
ITSM Transformation Services
Microland's ITSM transformation services help you to put-in-place effective service management processes and automation framework in-line with the industry best practices. Our process development methodology identifies and eliminates risks associated with IT processes and helps in developing and implementing customizable process framework to suit the organizational needs.
Services Offered
Process development services
Service management process - design & implementation support services
ISO / IEC 20000-1 implementation support services
ITSM Improvement Services
Microland's ITSM Improvement Services help you to enhance the existing service management processes by identifying and building various process enabler systems such as service catalogue, CMDB etc.
Services Offered
Service catalogue design
CMDB architecture development
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